Your Questions and Answers

From: Martha. Question: I have a Keurig 2.0 and today when turned on it showed preheating on the screen and started pumping cold water, about three cups, then stopped and turned off.  It repeats this every time it is turned on.  It will not exit the preheating phase and will not stop pumping water until […]

From: Kim. Question: My Coffee Brewer is leaking all over my counter all day.  I have even tried to turn off the power when we went away for the weekend and came home to water all over the counter and floor.  I have probably owned my Keurig for two years, so it is not under […]

From: Nancy. Question: This is my second Keurig in the past 4 years and I have tried everything to get this to work.  Sometimes the all 3 lights will flash and when I press the button nothing happens. I really hate to go buy another one. The light flash sometimes and when I hit the […]

From: Doreen. Question: I messaged you quite some time ago about the needle in my K cup holder. It just broke off one day. Could you please send me a new one?

From: Shirley. Question: My K40 Keurig coffee maker is having a problem filling the cup on demand. Only fills about every 10th attempt. Would you have any advice or tips on how to fix this problem? Thanks, Shirley.

From: William. Question: I have to run it twice to get a full cup of coffee.

From: Rosie. Question: The water is only dispensing a couple drips at a time.

From: Paula. Question: My Keurig has been a problem since day one: 1. The water does not get hot enough – I have to put the cup into the microwave after brewing to get my coffee hot enough. 2. The coffee packets keep getting stuck in the holder. Yes, I get the correct pods for […]

From: Pat. Question: When plugged in and turned on preheating mode continues does not heat will not move on.