From:
Rosealee.
Question:
Our Keurig is only a few months old, we use the carafe for the two of us. When brewing we use the 3-4 cup brew cycle, sometimes we get 1 cup of coffee and the next we get a pot running over. Please advise. It does the same thing with a cup, at this point and time I am ready to place it on the curb counting it as lesson learned and go back to a regular drip coffee pot. A very dissatisfied customer.
Response:
Rosealee is describing a water pressure regulation problem with her new 2.0 series Keurig. The main component that the logic (or processing) board uses in this process is the solenoid unit, which has a direct feed into a pressure sensor.
The good news for Rosealee is the machine comes with a one year replacement guarantee. Keurig won’t bother trying to fix it but rather will send out a brand new replacement. All they need is the brewer’s serial number, should be on the side behind the water reservoir, and some personal details so they know where to send it.
The old receipt etc is not required, nor is having to have registered the machine with them at time of purchase (although we think it is a good idea and there are some nice little perks these days; more details can be found here).
Keurig’s customer service team can be contacted toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739).