From:
Cathy.
Question:
Every cup of coffee or tea made in this device has coffee grounds in it. Even after using it, if you pour water in the are of the K-cup holder, you are left with numerous grounds. I clean it every day to no avail.
Response:
After receiving this email from Cathy we realized that our guidance material was very lacking and we better improve it. So we spent this afternoon working on some new analysis of what causes this issue and proposed solutions.
Rather than repeating what we have just prepared this link will take you through to our improved guidance material on how to stop coffee grounds arriving in to your cup. We hope this solves the problem for Cathy and she is soon on her way back to ground free tea and coffee.
