From:
Bonnie.
Question:
I received my Keurig as a gift about 3 months ago. I don’t have the receipt as it was a gift. Now it stopped brewing a full cup of coffee. I use only Keurig coffee and filtered water I just love the machine and have purchased a couple for friends for their birthday as they love mine; not sure what I should do with this problem … hoping you will be able to help me.
Response:
Fortunately for Bonnie her brewer is still covered by Keurig’s one year warranty. We do feel these warranties should be much longer, something around three years; a lot of machines do seem to break down in the two to three year mark.
We recommend to Bonnie she get in touch with Keurig customer service and ask for a new brewer to be sent out. They sometimes ask for the portion pack holder to be posted back – but do make sure they pick up the postage costs for this. We don’t see why you have to be out-of-pocket for this. And if you really wish to avoid the hassle of posting a part back from the old machine, and lets face it we all have better things to do with our time, just politely ask them where this requirement is stipulated in the warranty (which is a legal contract between you and Keurig).
As you will find this is not a warranty requirement and so you are not required to send them back anything. All Keurig require is the machine’s serial number and your details for posting a new brewer to you. If you have already registered the brewer with Keurig they will already hold these. Registration isn’t a requirement either, but good to do with some nice little perks.
Keurig’s customer service team can be contacted toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739).