From:
Jill.
Question:
Water will not move into the bottom to heat.
Response:
The problem that Jill emails about today sounds like a water pump failure on her Keurig 2.0 brewer. The purpose of the pump is to move water from the reservoir holder into the boiler unit for heating. How this often shows up is the pump attempts to do this, perhaps there is some noise etc, but the water level doesn’t change in the reservoir and the brewer can’t start its brew cycle.
We have three suggestions to help Jill out with this problem:
The Keurig Burp (with a water pump twist)
Over on our article page that sets how to perform a Keurig burp or slap, which is designed to help revive an air pump problem, we have found this can also be used for water pump problems.
As we don’t have a similar article for the water pump (yet) we are suggesting people follow this but instead of applying the appropriate firm, but gentle, slap to the side of the brewer they do this to the bottom of the brewer – where the water pump resides.
This can help to dislodge any contaminants that may have built up and provide that extra “encouragement” for the water pump to spring back into life.
This approach does not always work because it does depend on what is wrong with the water pump. If is has completely failed then a slap won’t do much. However, the most common cause we come across is contamination in the pump and this approach therefore can help.
Warranty Cover
If the Keurig burp or slap has not worked then for many Keurig 2.0 series machines at the moment the one year warranty should still be available. Even if your machine is just over a year Keurig will often still replace it under warranty.
Not to worry if you do not have the receipt still or you received the brewer as a gift (lucky you), all Keurig require is the machines serial number (our short guide can help you locate this if you are having trouble). Some readers find Keurig ask for the portion pack holder to be returned to them – but make sure they pay for the postage and packing.
Keurig’s customer service team can be contacted toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739).
Water Pump Replacement
If neither of the first two options will work the last one is to replace the water pump. We have a repair guide that takes you through each of the steps required, with detailed descriptions and photos. Although we used our trusty B60 for the guide the steps are still very similar for the Keurig 2.0 units. Having said that, over the coming weeks we will be releasing 2.0 series specific guides to help those soon coming out of warranty cover. Up until now we have not had to worry about this, but the 2.0 machines will soon need repairing rather than replacement under warranty.
The water pump costs between $10 to $20 and can be purchased through ebay or amazon. Check out our spare parts replacement page for more details. The part you are looking for is pictured below.
