From:
Dimitre.
Question:
Recently we got Keurig 45 Elite. When we plug to the power I noticed spark from the socket. I measured with an ohm-meter the machine power cord and found that the circuit was connected – which means that inside the circuit is on all time, even with the power button not turned on. The machine was replaced with a Keurig 350 – which did not produce a spark when you plugged it in, but after measuring with an h it also indicated connection (the resistance was slowly dropping down which indicates that some of the electronic was on all the time). By federal safety rules the device shall be completely disconnected by the power button. IN case there is a connection (as explained) when the device is off, this may cause overheating and possible fire. Can anyone explain what is going on.
Response:
I really good question from Dimitre and one we recommend he get in touch with Keurig Customer Service straight away with what he has found. I’m afraid we aren’t up with the play on federal safety rules around appliances and so can’t comment on this aspect – but I’m sure Keurig are well across them with their line of business.
The constant power being fed to the brewer is something that has been documented with Keurig brewers. However we were not aware of any issue once they were actually unplugged from the wall – that is quite something else.
Keurig’s customer service team can be contacted toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739).
We would be really keen to hear from any other readers who have had any similar issues with their brewers. Please leave a comment below or get in touch with us using the Contact Us page.