From:
Trish.
Question:
Coffee maker works fine however there is a leak at bottom of reservoir. Do I need a replacement part there? If so where can I obtain one? Thanks.
Response:
Trish wrote to us yesterday with a problem that we don’t see very often, a leaking water reservoir. As they are a sealed unit, for the most part, very little goes wrong with them as a rule. However the one part that is not sealed of course is the exit filter and spring-loaded valve. As you can see in the photos below this unit is made up of the top cap filter (held together with three screws in our B60) and a spring-loaded stop valve.
When the water reservoir is placed into its cradle on the base of the brewer this spring is pushed up and the water is then allowed to be drawn through, once the water pump is activated. Of course some water does flow through into the inlet filter but the pressure within the brewer means it is largely held back.
With this taking place we are thinking that Trish’s water reservoir is either not achieving a proper connection with the base of the brewer, and so allowing a small water leakage, or through wear and tear or damage the reservoir has suffered a failure in its seal between its base and part of the vertical wall.
Solution 1 – Free Replacement
We feel the replacement of reservoir is the best approach and the first step will be to try and get a new one out of Keurig themselves. As you are not asking for a new brewer but rather a part replacement they can often be willing to send this out free of charge. We have had a number of readers over the years who reported back in receiving free parts, such as the portion pack holder, rather than having to go out and buy a new one.
Keurig’s customer service team can be contacted toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739).
Solution 2 – Buying a Replacement
If Keurig do not “play ball” then buying a replacement reservoir from somewhere like eBay is the next best option. The units cost between $20 to $40, depending on which model of Keurig one is buying for and whether the reservoir is used or new.
