Very frustrated with this machine. At times it does not fully brew what I ask it to do and then often times the K-cup runs over, gets plugged up and spill grounds plus a cup full of grounds as well. My address is [withheld]. Please replace this 2.0 and hopefully this new one will work as it is supposed to. Thanks
Pamela is not having a good time with her 2.0 brewer; which is really frustrating as they are great machines (when they work properly).
The brewer does sound like it is have air and water regulation problems in that its not being able to deliver the correct pressure to move the correct amount of water from the boiler unit in to the K Cup holder.
What also might be a problem is the washer gasket around the entry needle could be lose or damaged as when one sees coffee grounds coming through and perhaps water spilling (as Robert recently did with his B140). The gasket (as pictured below on our B60) provides a proper seal between the K Cup and the entry needle preventing this type of thing from happening.
They cost $5 to $6 from eBay and are easily replaced.
The good news for Pamela is Keurig will replace the brewer under their one year warranty (as much as we would love to send out new coffee machines to our readers we would soon be broke in doing so). Keurig’s customer service team can be contacted toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739).
They will need the machine’s serial number and some personal contact details so they know where to send the new brewer.