From:
Shirley.
Question:
I cleaned my Keurig coffee pot with the solution that is the special cleaner from Keurig and now the water container leaks; but I also turned it off and unplugged it. Could it be because I unplugged it or did cleaning it do something to it?
Response:
We have found over the years in responding to questions about problems with Keurig brewers the types of faults that come along are a bit like London buses; you don’t see a question about a particular problem for a long time and then they all arrive at once. For those who have visited London you will know what I mean. A couple of days ago we had a very similar question from Trish with a leaking water reservoir on her Keurig.
As we mentioned in the email to Trish the leak is only going to come from either a failure in the spring-loaded stop valve that sits at the bottom of the reservoir and provides the inlet port for the water to flow into the machine. The purpose of the spring is to keep this stop valve closed when the reservoir is not sitting in the brewer cradle.
The other place of leakage can come from damage to the structure of the reservoir, in particular the join between the base and its side walls.
In what Shirley describes we would have to guess something has gone wrong with the stop valve. We can’t imagine what the cleaning solution (the Keurig product is shown below) could have done to it but it doesn’t sound good. As we mentioned to Trish we recommend getting in touch with Keurig customer service and ask for a new water reservoir. And Shirley should have a much better case as it looks like the cleaning solution has triggered some problem in the brewer.
Keurig’s customer service team can be contacted toll-free, on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739).
Shirley asks about whether turning the machine off and unplugging it would have cause any problems. We cannot think of anything problems these actions would take and certainly nothing to do with leaking from the water reservoir.