From:
Deb.
Question:
I received my Keurig coffee maker (including the carafe) last October as a gift. Yesterday, it started leaking and barely making coffee after I made a few coffees. I didn’t send the registration in yet. What are my options? I live in [removed] Canada.
Response:
The problem Deb explains in her email is most likely coming from around one of the pumps or solenoids inside the brewer. This type of problem hasn’t been as common in the new Keurig 2.0 machines, which Deb has, when compared with the older classic machines like our B60. Of course with a water leakage like this the water pressure will be less and so the machine will struggle to make a full cup of coffee – which is what Deb is experiencing.
Rather than go through all the details for investigating the source of the leak and then an appropriate repair (it’s most likely coming from the water pump as pictured below), our best advice for Deb is for her to exercise the brewer’s one year warranty with Keurig and have it replaced. Keurig do not repair their machines as they find it cheaper and easier to just send customers a new unit. And generally you keep the old one too … to much cost and hassle for them in receiving faulty units back.
Although registering the brewer when one purchases it, or receives it as a gift, is a good idea, it’s not necessary to use the warranty. All Keurig need is the serial number, see our guide here for details, so they can match the machine to their records. As part of the warranty process they will of course need your details to send out a new machine, and so your new brewer will be registered and of course starts with a brand new warranty.
Keurig customer service can be contacted on: 1-800-361-5628 (for Canadian residents). For those in the USA their number is: 866‑901‑BREW (866‑901‑2739)