Andrew Shephard

From: Steve. Question: Seems to be partially clogged somewhere, but hard to tell. I can hear the pump working and the water heats up but then only barely drips out.  I did the vinegar rinse which seemed to work for one cup, maybe two, but then clogs returned. I also used the paper clip method […]

From: Madelon. Question: Tried re-puting. Stopped in the middle of a brew

From: Jean. Question: Is there a repair facility in the Orange County California area where I may take my broken coffee maker?

From: Dimitre. Question: Recently we got Keurig 45 Elite. When we plug to the power I noticed spark from the socket. I measured with an ohm-meter the machine power cord and found that the circuit was connected – which means that inside the circuit is on all time, even with the power button not turned […]

From: Denise. Question: My heating light is on constantly and I cannot brew. I followed the suggestions. I cannot get it to work at all. Help!  I got it for Christmas 2014.

From: Martha. Question: I have a Keurig 2.0 and today when turned on it showed preheating on the screen and started pumping cold water, about three cups, then stopped and turned off.  It repeats this every time it is turned on.  It will not exit the preheating phase and will not stop pumping water until […]

From: Kim. Question: My Coffee Brewer is leaking all over my counter all day.  I have even tried to turn off the power when we went away for the weekend and came home to water all over the counter and floor.  I have probably owned my Keurig for two years, so it is not under […]

From: Nancy. Question: This is my second Keurig in the past 4 years and I have tried everything to get this to work.  Sometimes the all 3 lights will flash and when I press the button nothing happens. I really hate to go buy another one. The light flash sometimes and when I hit the […]

From: Doreen. Question: I messaged you quite some time ago about the needle in my K cup holder. It just broke off one day. Could you please send me a new one?