Andrew Shephard

Coffee Maker Cup Filling Process Not Working

Photo of a cat in an empty keurig box

From: Shirley. Question: My K40 Keurig coffee maker is having a problem filling the cup on demand. Only fills about every 10th attempt. Would you have any advice or tips on how to fix this problem? Thanks, Shirley.

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K40 Partial Cup Brewing

Photo of a K40 coffee machine

From: William. Question: I have to run it twice to get a full cup of coffee.

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Partial Brewing Keurig 2.0

Photo of a K550 making my morning cup of hot coffee

From: Rosie. Question: The water is only dispensing a couple drips at a time.

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Keurig Coffee Brewer

Image of a gold plated warranty

From: Paula. Question: My Keurig has been a problem since day one: 1. The water does not get hot enough – I have to put the cup into the microwave after brewing to get my coffee hot enough. 2. The coffee packets keep getting stuck in the holder. Yes, I get the correct pods for […]

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Keurig 2.0 Preheating Mode

Photo of the top tubing coming from the boiler unit

From: Pat. Question: When plugged in and turned on preheating mode continues does not heat will not move on.

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Stopped Pumping Water

Photo of the solenoid detached from the brewer with all tubes removed

From: Tina. Question: I have the original Keurig, the first one. It won’t pump water unless I take off the lid and I plug the rubber piece (name unknown) at the top of the water reservoir. Then water bubbles back up through the bottom and it will work. I used to blow air through it […]

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LCD Sporadic Operation

The 2.0 brewer all fixed and ready to brew

From: Jim. Question: We purchased a Keurig 2.0 last Christmas and have enjoyed it very much. However, this past July, the LCD screen began to get fuzzy and unreadable then when white. We followed the instructions like changing outlets, etc. and it worked once again for a short time. Now it is white once again. […]

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Keurig 2.0: Nothing Coming Out

Image of a thumbs up warranty

From: Ann. Question: I have a Keurig 2.0 (literally just pad my credit card bill with this on it).  It heats the water but then nothing comes out.  I am NOT going to take the machine apart.  I have tried a few things but nothing has worked.  Looks like all the lines that I can […]

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Keurig Coffee Maker Leaking

Graphic of a one year warranty

From: Deb. Question: I received my Keurig coffee maker (including the carafe) last October as a gift.  Yesterday, it started leaking and barely making coffee after I made a few coffees.  I didn’t send the registration in yet.  What are my options?  I live in [removed] Canada.

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Machine Not Working

Photo of a water pump assembly removed from a B60 brewer

From: Dennis. Question: Machine just stopped pumping.

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