Your Questions and Answers

Problem With Keurig 2.0

Image of a warranty seal.

From: Denise. Question: My heating light is on constantly and I cannot brew. I followed the suggestions. I cannot get it to work at all. Help!  I got it for Christmas 2014.

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Brewer Continually Pumps Cold Water

Photo of a Keurig 2.0 on display stand

From: Martha. Question: I have a Keurig 2.0 and today when turned on it showed preheating on the screen and started pumping cold water, about three cups, then stopped and turned off.  It repeats this every time it is turned on.  It will not exit the preheating phase and will not stop pumping water until […]

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Keurig Coffee Brewer is Leaking

Photo of the tubes being reattached to a B60 water pump

From: Kim. Question: My Coffee Brewer is leaking all over my counter all day.  I have even tried to turn off the power when we went away for the weekend and came home to water all over the counter and floor.  I have probably owned my Keurig for two years, so it is not under […]

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B60 Keurig Not Working

Keurig B60 Brewer

From: Nancy. Question: This is my second Keurig in the past 4 years and I have tried everything to get this to work.  Sometimes the all 3 lights will flash and when I press the button nothing happens. I really hate to go buy another one. The light flash sometimes and when I hit the […]

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K Cup Holder Needle Replacement

Photo of a Keurig K-Cup B60 Holder

From: Doreen. Question: I messaged you quite some time ago about the needle in my K cup holder. It just broke off one day. Could you please send me a new one?

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Coffee Maker Cup Filling Process Not Working

Photo of a cat in an empty keurig box

From: Shirley. Question: My K40 Keurig coffee maker is having a problem filling the cup on demand. Only fills about every 10th attempt. Would you have any advice or tips on how to fix this problem? Thanks, Shirley.

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K40 Partial Cup Brewing

Photo of a K40 coffee machine

From: William. Question: I have to run it twice to get a full cup of coffee.

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Partial Brewing Keurig 2.0

Photo of a K550 making my morning cup of hot coffee

From: Rosie. Question: The water is only dispensing a couple drips at a time.

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Keurig Coffee Brewer

Image of a gold plated warranty

From: Paula. Question: My Keurig has been a problem since day one: 1. The water does not get hot enough – I have to put the cup into the microwave after brewing to get my coffee hot enough. 2. The coffee packets keep getting stuck in the holder. Yes, I get the correct pods for […]

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Keurig 2.0 Preheating Mode

Photo of the top tubing coming from the boiler unit

From: Pat. Question: When plugged in and turned on preheating mode continues does not heat will not move on.

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