June 18, 2015.
I noticed while cleaning under my brewer water is leaking from underneath. Can’t figure out why and I’m afraid of having problem. My model number is [removed]. Please let me know what my options are. Thank you very much.
Unfortunately the problem Kelly describes about her Keurig is most likely being caused by a leaking water pump. Although there are other parts inside a Keurig that can also leak water, from our experience over the last few years in helping people with these machines, the water pump is normally the main villain.
The only repair solution for Kelly in this situation is to replace the water pump. We do have a repair guide for this and it shows you, step-by-step, how to take the pump out and then fit a new one. Also in our spare parts section we have details about what to look for in buying a replacement pump – which can be cheaply purchased through sites like ebay.com (they normally sell for around $15 to $20).
Other than replacing the pump Kelly’s only other option is to get hold of Keurig Customer Service and see if they will replace it. Now, if the brewer is around a year old this won’t be a problem as it will be covered by their one year warranty. If it’s a lot older than a year they often won’t. Having said that we heard back from a reader last year (or was it the year before that? I forget now) who managed to persuade Keurig to completely replace their three year old machine, free of charge! We were very impressed.
The other day we wrote a bit more detail about the experience in dealing with their customer service and this might be of help with a few pointers. From our own and readers experience, persistence seems to be the key!